Showing posts with label Marketing. Show all posts
Showing posts with label Marketing. Show all posts

Thursday, February 21, 2013

I Love Internet Marketing Through Social Media!






What can I say? I love social media! I love Internet Marketing! That's how I make my living. I pay my bills and bank money that flows in from all the sites that I'm listed on.  People always ask me how it's possible to make an extra income online. I always respond with this:

Making Money Online is easy. It's just time consuming at first, but if one sticks with it, the end result is worth the hard effort. It takes persistence, resilience, and mental fortitude. It takes branding one self, sharing knowledge with others that help benefit them!

The process is repetitive most times. I've taken steps to make things much simpler through automating many of my posts through Facebook, Twitter, Google+, etc...otherwise it would take up much of my day. With a little bit of study, anybody could do the same.

I teach others how it can be done, for a fee of course. No self respecting marketer works for free, matter of fact, nobody works for free! Email me at andrewcallegati@gmail.com if interested.

How would you like to make an extra income online in your own spare time?





It works for me, just using social media! I don't even have a personal website yet! Granted I will in the near future, once I up my game...





I've been sharing tips and tricks on how to effectively use social media for years now. I've taught others how to do it, and they're now making a decent income from their efforts! Why can't you do the same? I say you can. The real question is, do you want to?



Saturday, December 22, 2012

Top 7 Marketing Trends of 2012 [Research / Charts]





In terms of marketing, 2012 was a year that showed that the more things change, the more they stay the same.
The forces behind 2012’s top seven marketing trends were the same as those of 2011; the difference was that their impact increased.
Here are the top seven marketing trends of 2012 and what they mean for your 2013 marketing plans. Included are 21 marketing tactics you can use to meet the challenges they present.
1. Social media goes mass market. Social media platforms matured as revealed by shifting participant demographics. This means men and women are more evenly balanced and there’s a wider range of ages active on those platforms that have been around longer.
  • Integrated social media approach required. A Facebook Page is no longer sufficient. A real social media marketing plan is needed.  (Here’s a seven step social media strategy.)
  • Businesses must be prepared to respond to customers on social media. Companies must understand that if you’ve got an entry to your business on social media, you must be staffed to respond. (Hey’s it’s the one thing 70% of firms do wrong!)
  • Social media activity is a significant factor behind the growth of Big Data. With increased, trackable activity and engagement on social media, the amount of prospect and customer information has exploded. To select and manage those actions that generate leads and sales requires strong data analysis.
  • Social media needs to prove its ROI. Social media is beyond the point where it’s something you play with on the side. Requiring real resources and budget, social media must show it drives bottom line results. The best way to do this is to incorporate a social media call-to-action. (Here’s some expert input on social media ROI to help you.)
2. Content takes a seat at the marketing table. After years of having to explain what content marketing is, it’s finally taken its position at the marketing table. Driven by social media, search optimization and purchase support, content marketing is a necessary component of an integrated marketing plan. More importantly, customers trust content not advertising.
  • Companies need an integrated content marketing strategy. Place a robust editorial calendar at the heart of your content marketing plan. (To better understand the content marketing landscape, check B2B trends and B2C trends.)
  • 2012 was the year of the photo. Easy-to-take on any type of cellphone, photographs dominate social media and content marketing. Think Facebook, Instagram and Flickr. Facebook is the largest library of photos (not all marketing related)
  • Businesses can supplement original content with content curation. Since marketers’ biggest challenge is creating enough quality content, add content curation to extend your offering. Understand that humans are required for content curation!
  • Surprise! Consumers pay for content. While readers have developed advertising blindness, a segment is willing to pay for content in a variety of formats to fulfill different needs. Unfortunately for traditional media entities, these options may vary and don’t yield as much revenue as print and television advertising. 
3. Connected we live. 2012 was (finally) mobile’s year, but it was not just smartphones. It was an array of tablets in different sizes. Further there are now three major platforms to deal with: iOS, Android and Windows8.
We live in a four screen world. Devices now go everywhere including the bathroom.  (Here’s how we consume content now!)
  • Businesses need to provide mobile options. This means you need a streamlined mobile website and a mobile app since consumers use both alternatives equally. Consider the type of information your audience will seek on these devices.
  • Mobile search is a must to be findable. Since consumers use search to navigate the mobile web and mobile search is separate from web-based search, you need to have a separate budget to present to management. Further, optimize for terms consumers use on-the-go.
  • Responsive design is useful. It enables your website to adjust to the user’s screen size. In 2012, a wide variety of tablet size options were introduced.
4. Skip the mall – Commerce is everywhere. With connected consumers you must respond with a connected marketing approach. In today’s multi-screen world, buyers use different devices to gather information at different points in the shopping process. (Here’s data on how social media drives shopping.)
  • Mobile commerce. Leverage the power of smartphones to gather information at retail and share it. Don’t underestimate the power of text, talk and photos of product.
  • Couch commerce. Tablets enable consumers to learn the latest styles and get purchase inspiration from the comfort of their own couch. You must reach your customers where they lounge.
  • Showrooming. Consumers examine merchandise in a bricks-and-mortar retail establishment, then buy it online, often at a lower price or better deal from another merchant. Marketers must be prepared to go the extra distance so as not to lose these sales. 
  • Social commerce.  Realize that people to shop with friends and others and engage with them over shopping related content. 
5. Search remains a force. Despite Panda and Penguin, marketers must be visible on search. This translates to quality content and social presence.
  • Quality content required. High quality content in a variety of formats helps build search rankings.
  • Social media presence helpful. Have outposts on various social media platforms. Be where your customers are.
6. Television is alive (but it’s often viewed as a side course of content). Television viewing remains relatively stable but how and what we view is different. Business Insider’s Henry Blodget thinks the television market is prime for disintermediation.
  • Television becomes background noise. Concurrent use of computers, smartphones and tablets continues to grow. Television viewing is no longer appointment based; it’s time shifted. Interestingly, age is a factor in how different audiences use concurrent devices. (via Nielsen.)
  • Over-the-top television programming continues to grow. Cable and satellite firms beware. The services consumers favor base their appeal on age. 
7. Email is no longer sexy but it still closes the deal. While everyone’s buzzing about social media, the bottom line is that marketers more efficiently convert email registrants over other forms of social media.Social media drives 3% inbound traffic
  • Marketers need to continue to build their house email file. Understand that every email list has attrition over time.
  • Targeted emailings help maintain house file health. Send members of your email list information they want and need. Don’t push promotions.
2012 was a year when many trends such as social media, content marketing and mobile, matured. As a result, marketers need to continue to improve their related marketing and ensure their strategies show a return.

Wednesday, December 5, 2012

Create Engaging Content for Any Industry, Even “Boring” Ones

create engaging content, even for "boring" industries



According to a new book and recent study conducted by the Hinge Research Institute, high-growth, professional services firms are focusing heavily on blogging.
The researchers asked 500 marketing executives to rate how much focus their firms put on various marketing techniques. The respondents were then segmented into average-growth and high-growth firms. 
focus rating chart, engaging content
As the chart above shows, firms that are growing the fastest tend to focus a significant effort on blogging. This may not be much of a surprise if you’re a regular reader of this blog, but regardless, the case for content is clear.
The question then becomes, “What are these firms writing about?” It’s one thing to create engaging content about entertaining consumer products. But what about the less glamorous professional services industries?  How can you make business intelligence consulting fun? What about banks and accountants? Government contracting? How do you create engaging content for some of these industries?
To help answer that question, I’d like to direct your attention to Kinaxis, a supply chain solutions company (doesn’t that sound fun?). In a profession that elicits blank stares from many of us, Kinaxis has found a way to create a vibrant community of supply chain professionals through its content marketing efforts.
The firm has built up a group of nearly 7,000 members on its website, the Supply Chain Expert Community. This niche group is founded on sharing educational content — covering everything a professional would ever need to know about supply chain management. The firm itself consistently publishes new educational content and encourages members to share their perspectives. Here are a few takeaways from this community that has embraced its specialty.

Seek out common issues, and offer solutions 

In the professional services space, valuable content means giving people the resources they need to educate themselves about important issues and solve critical problems, which Kinaxis does by writing about the issues that are important to their prospective clients.
Examples of issues in the supply chain world include:
  • Risk mitigation: Are we looking at risk in the right way?
  • Establishing a common platform to address multiple supply chain applications
  • Achieving supply chain visibility
By developing a steady stream of new white papers, reports, and blog posts, the company continually nurtures visitors with practical information and cutting-edge advice.
Kinaxis’s blog posts tend to fall into one of three categories:
  • Step-by-step guidance (Example: “3 Keys to a Collaboration Framework”)
  • Visionary topics (Example: “The Future of Supply Chain Strategy”)
  • Technical tips (Example: “Simpler is Better: Dynamic Buffer Management”)
The marketing team employs ongoing keyword research to monitor which words and phrases are hot, ensuring that they are covering topics that are in demand. This ongoing list of keywords helps their in-house experts uncover new opportunities and content ideas.
The company uses tools such as Google’s Adwords Keyword Tool to gain insights into which industry words and phrases are being searched in Google. For example, the phrase, “sales and operations planning” is an important phrase to Kinaxis and thousands of people search this topic every month. Seeing this opportunity, the content team creates blog posts and other pieces covering this critical area. 

Leverage new media 

Kinaxis has been experimenting with video and monitoring engagement for several years. The firm’s success can be measured by its tens of thousands of plays, both on its website and on YouTube. Here are just a few of the ways they are crafting their content to leverage the video medium:
  • Executive Perspectives: C-level executives appear on camera to explain and discuss their particular supply chain challenges.
  • Quick Takes and white papers: Kinaxis team members explain their perspectives on hot topics and summarize some of their key content pieces.
  • Late Late Supply Chain Show: A spoof of late-night talk shows, this comical series attempts to make supply chain topics as entertaining as possible.
  • Uncle Jay Explains: These videos provide amusing explanations of hot topics in supply chain management. 
Remember: Video and other interactive media make learning easier. They also can bring a company’s many personalities to life. Which brings us to… 

Tap into various personalities 

Thirteen different team members contribute to the Kinaxis community’s blog on a consistent basis, making for diverse discussions on various topics and issues. For user convenience, visitors can access every contributor’s blog from one single landing page.
Encouraging different thought leaders to get involved is a proven way to keep ideas fresh, and it is one of the key reasons the Kinaxis community is so lively. In addition, allowing your employees the opportunity to show off their industry expertise gives your business the opportunity to cultivate visible subject-matter experts who will enhance your reputation as a trusted information source.
How do you encourage employees to get involved? Here are a few tips:
  • Offer incentives: Getting the team motivated can be tough in the beginning. Try offering a free lunch to the blogger with the most comments or shares for the week.
  • Tie it to career: Publishing content can be great for business development and also personal exposure. Enticing employees with the idea of being an expert can boost inspiration.
  • Make the time: Few people want to spend their free time working on company content. Allocate work time for content creation.
  • Make it fun: Content can be the best part of going to work. The folks at Kinaxis are sharing their knowledge, but laughing while doing so.

Discover the two-way conversation

Some companies choose to publish content in a vacuum — keeping interaction with visitors to a minimum. More confident firms open up their content to discussion, which creates more of a community feel.
The members of the Kinaxis community are constantly commenting on pieces and discussing new hot topics. Not only are the Kinaxis blog posts open to commenting, but the firm also provides a designated forum (resembling the forums within LinkedIn’s groups) where members can debate topics and regularly engage.
Here are a few methods Kinaxis uses to engage its community:
  • Keep it light: Although the community is professional, the feel of it is fairly relaxed. It’s a place people would want to visit to take a break from work and stress.
  • Make it personal: The contributors have personal profiles, friendly pictures, and cheerful personalities. Talking to a person is a lot easier than talking to a cold forum.
  • Expand to social: The team does a great job of getting out into the Twittersphere and pulling people into the community. Get social outside and generate buzz inside.

Tuesday, November 20, 2012

10 Easy Steps to Put the Person Back in Content Marketing Personas

put the person back in content marketing personas with listening posts

OK. A quick show of hands. Who uses the word “persona” regularly during conversations or presentations?
You can’t see it from where you’re sitting, but my hand is up. And I’m wincing a little.
Leave it to us word mashers on the marketing mountaintop to take out all of the innate humanness of people by labeling them as personas, and then gang-tackling those personas with a litany of adjectives, adverbs, and reported job duties — all to illustrate that we really understand our customers’ true needs.
Fret not. We’re going to put the “person” back in persona by walking through some really practical ways to understand exactly what your customer wants to consume. 
I offer you a method we use at Left Brain that’s been very successful: listening posts.

Getting started with listening posts 

First, pull your company’s past purchaser data to compile initial assumptions about the titles and the topics you believe will be of interest in a given campaign. Keep in mind, you’ll be tracking online conversations for each of these topics, so try to limit your list to about five key topics you want to follow — or you’ll quickly feel overwhelmed by the task.
Now let’s go about the painstaking process of proving or disproving your theories by setting up “listening posts” and testing what you learn.

Capture

Step 1. Give your research its own email address. To begin every discovery process, you need a system for collecting and reviewing data. I try to use a single inbox for key roles, topics, or relevant discussions to keep them out of my existing work flow. Doing this also gives me a place to consume when ready. I’d suggest using Gmail to create a segregated inbox because it will be easier to integrate into the other steps. Something like <topic>@gmail.com to sign up for e-news and LinkedIn alerts will keep you focused. 
Step 2. Use an online news reader to automate the news-gathering process. A multitude of free and not-so-free news readers is available, but I’ll call out Google Reader here. After logging into Google using your new email address, you are automatically logged into Google Reader. Here you can pre-select existing topics, create your own using simple or advanced search logic, import RSS feeds, or bring in any Google Alerts as newsfeeds — all on a single online dashboard. Trust me, this will become your knowledge hub, if it isn’t already.
Step 3. Set up a Readability account to quickly push information you discover in your online news reader that appears relevant into the “read-later” bin. You can also send the most relevant e-newsletter content directly to Readability when you’re done gathering.

Filter 

Step 4. Set up Google Alerts that align with topics and audiences. This step will be less of an email deluge if you create alerts as RSS newsfeeds. Check this out:
Set up google alerts that align with topics and audiencesCreate news alerts and deliver them to Google Reader.

Subscribe to a topic of interest to trackSubscribe to a topic of interest to track.

Create a news dashboard with key topicsCreate a news dashboard with key topics.

Step 5. Look for LinkedIn Groups that include discussions about your topic. Where appropriate, I have participated in discussions. If it’s likely to be intrusive, I’ve watched discussions unfold, gleaning key insights about participants and what is working — or what’s frustrating the heck out of them. This is an example of hanging out with humans online to bring the sexy back to your supposition. If you’re a member of a topical LinkedIn Group, be sure to sign up for its email alerts —and always forward them to your topic-specific Gmail account. 

Listen 

Step 6. Monitor social traffic on the topics of interest. If you’re lucky, you have Radian6 and a team of social media users who alert you to key conversations and places to engage on Twitter, LinkedIn, Google+, Facebook and other communities. If you’re like the rest of us, however, you “MacGyver” everything together with tools like TweetDeck, HootSuite, your news reader, and your topic-specific email account for anything else you’ve missed. Sounds messy, but with a process in place you’ll find it’s very doable. 
Step 7. Engage with people online in the social streams or communities relevant to the subject matter. Pay close attention to influential bloggers in the area you are researching. Mine the comments sections to see who is seeking additional insights or offering their own. As you begin to understand the subject matter, this can also be a venue to ask questions or share knowledge. If you do decide to share, speak as a curious being with a level of interest or expertise — not a brand megaphone. 

Assess 

Step 8. Set a time to review information collected and stick to it. For example, you may decide to start your day with a 30-minute scan of any information gathered overnight — flagging seemingly relevant news using your Readability app. Do a similar sweep at the end of the day to flag new items online and in your topic-specific inbox. Use Readability to narrow the best of the bunch to review in depth after the research phase ends.
Step 9. Look for patterns, odd ducks and hot data points or quotes. After amassing this content and combing through it, you’ll start to see similarities emerge — as well as a few eyebrow-raisers or quotes that set the tone for your work. I often bring these forward to my team to breathe a little life into my findings.
Step 10. Confirm your insights or assumptions with people in your desired audience. Again, these are people. Treat them that way. At my company, this is where we validate our secondary research and theories, or adjust them based on one-to-one interviews with the people we know or want to know in our ideal prospect segments. I’ve been pleasantly surprised at how willing people are to spend five minutes on the phone, a Skype call, a GoogleHangout, or a brief email swap to add some flesh and bone to my analysis or take shots at my initial findings. I’ve also been shocked at how many people want to clear up misconceptions so they don’t receive the same tired, cliché-ridden communications claiming to know how they feel and what they need.
Using these steps, you can set up a system that delivers the right information to you in real time rather than spending countless hours chasing down hunches. Spend more time publishing great content, and less time batting at the ever-elusive piñata.

Wednesday, November 14, 2012

Reality Check: How to Tell if Your Marketing Content Is Actually Valuable

 
 
quality content checklistintermediate
We marketing folk talk a whole heck of a lot about "creating valuable content." In fact, a quick site search of our own blog turned up over 1,400 results for the term "valuable content" alone. And that doesn't even include the multitude of other variations of the phrase we've used, like "helpful content," "educational content," "remarkable content," or "quality content."
But let's be honest with ourselves, marketers. Is our content actually helpful? Or is all this talk just lip service to the oft-cited "create remarkable content" inbound marketing credo?
I think some of us might be coming down too hard on our content, while others are probably being too lenient. So I thought it might be good to create a checklist of sorts that we can refer to as a reality check when we're publishing content. It might quell the fears in some anxiety-prone marketers that their content truly is valuable ... and send some back to the drawing board. Don't worry -- it's all for the love of marketing!

The Qualities of Truly Valuable Marketing Content

1) The topic addresses your target persona's needs and questions.

One of the first questions a content creator should ask is, "For whom am I writing this piece of content?"
You're going to have a tough time creating a piece of valuable content if you haven't identified who your target persona is, because it's hard to know what kinds of questions they have that need answering. Once you've created your buyer personas and sussed out what their pain points are, ask yourself whether the piece of content you're creating addresses an aspect of those pain points.
For example, the reason I'm writing this blog post is due to the fact that several leads and customers have asked if I could check out their blog content to see if it's the kind of educational content great inbound marketers create. Hmmm ... if leads and customers are asking this kind of question -- people who we've already identified align with our target persona -- it's pretty safe to assume there's hundreds, thousands, MILLIONS (okay, maybe just thousands) of people out there that need help figuring out what are the concrete qualities of valuable marketing content.

2) It's aligned with the reader's understanding of the subject matter.

You might find that there are certain pockets of your audience that are more advanced with industry concepts than others. We've certainly found that -- some of our readers are just learning about inbound marketing, while some have been practicing it for years. Or perhaps there are readers out there that have been inbound marketers forever, but they just decided to get started using LinkedIn. That's why we started putting skill-level tags on all of our blog posts and ebooks, so readers could gauge whether the content was right for them before they invested too much time in it.

skill level content resized 600

You don't necessarily have to go this far, labeling your content with skill-level tags. But you should keep in mind your reader's level of understanding of certain concepts when creating content. After all, a piece of content that's either too elementary, or goes right over their head, doesn't offer them a ton of value.

3) It's aligned with the reader's stage in sales cycle.

Before you ship a piece of marketing content, consider whether it's the right type of content -- or even the right channel to publish that content -- considering your readers' stage in the sales cycle. There are certain channels, content types, and subject matters that are really only appropriate for readers at a certain stage in your marketing funnel. Here's a general guideline to keep in mind:

This means you don't saturate your Twitter account with links to product data sheets -- nobody cares. It also means you don't bombard your marketing qualified leads (MQLs) who are just trying to get your purchase order signed off on by legal with invites to top-of-the-funnel webinars. Swap those two, and you're doing alright.

4) The tone is clear and accessible.

It's always healthy to do a business babble check on your content. Business babble is how people who want to sound wicked smart talk and write.
"Sound" being the operative word.
Read through your content to see if you're saying things as clearly as possible. If you have trouble nailing an accessible tone in your writing, a good rule of thumb is to simply write how you speak to a friend. I'll use the example of explaining what SEO is to my grandma -- this is a real-life example from the last time I went home for the holidays :-)
"You know when you go to Google and type something in -- like how late the grocery store is open? Well, you usually click on the first few results, because they answer your question the best, right? That's what SEO is -- it stands for search engine optimization, and it's all about finding a way to get your grocery store to show up in the top of Google."
And for comparison sake, the business-babbley way of explaining that would be:
"SEO describes the practice of optimizing the instances and placement of your site's web pages in the SERPs based on a user's search query to help solve for greater traffic and conversions."
Some of us can probably parse that second one ... but why should we have to? Just make it easy to get through, and don't leave anybody out by speaking in more complicated terms than are absolutely necessary.

5) It's written with specificity.

Part of writing with a clear tone means writing with specificity -- in other words, writing exactly what you mean, and avoiding broad, general statements. Or at least avoiding broad, general statements that you don't couple with specific details that help clarify your meaning.
Here's what I mean. (See?! We're doing it right now, guys!)
If you're writing a blog post about how to measure the ROI of your Facebook presence, one of your points would probably be about the importance of measuring the month-over-month growth in engagement on your page. But are you going to explain exactly why this is an important metric to measure? Or is it just part of a laundry list of things you should measure ... without detailing the purpose of performing that measurement? Furthermore, are you going to tell the reader where in their Facebook account they can get metrics like this?

As a reader, I'd want to see information like:
  • Growth in engagement is important to measure, because more engagement means that you're probably showing up in Facebook's News Feed more often.
  • That's because of the way Facebook's EdgeRank algorithm works -- favoring content from brands that receive a lot of engagement.
  • As such, it'll be easier for you to grow your reach on Facebook, and this is an important metric.
  • If you want to measure the growth of your engagement, you can go to Page Level Insights in Facebook and export consumption metrics into Excel. 
  • I might even want some screenshots.
Prescriptive content like this, which bridges the gap between theory and execution, is way more valuable than general content that touts best practices but doesn't tell the reader how to do anything.

6) You use examples to clarify your theories and instructions, and those examples are relatable.

Dude, we just did this. A few times, actually. It's why I did a business babble compare and contrast, and why I included a screenshot of an ebook with a skill-level tag in it. Examples demonstrate the concept you're trying to explain in a real-world scenario. And real-world scenarios mean way more to a reader than hypotheticals.
You should also make sure your examples help demonstrate how the concept you're writing about would work in your readers' daily lives. Selling SEO software to lawyers? Use examples about conducting keyword research around legal search terms. Selling children's clothing to moms? Use examples that talk about getting grass stains out of the knees of your kids' jeans. Even if you're selling across multiple industries or targeting more than one persona, you can still try to find some common ground. That's why examples in our content are often about marketing -- people reading a marketing blog all have a basic understanding of the concepts, so the examples will resonate.

7) You use benchmarking data.

A simple way to make your content incredibly valuable is by adding benchmarking data when it's available. It's a way to let your readers know whether they're on the right track with whatever it is you're teaching.
For instance, when we wrote a blog post about how to properly launch a mobile app, the first thing we told people to do was define success so they knew whether their app launch was, you know ... successful. That's why we gave them this benchmark:

benchmark example resized 600

Because without it, it wouldn't be that valuable. I mean, how would they know if they were successful without knowing what "success" is? If you can provide some sort of data point that indicates whether your reader is doing something right or wrong, or even that helps illustrate a trend your reader should know about, your content will be far more valuable.

8) You selected the right content type to explain your concept.

Finally, whether your content is valuable or not has a lot to do with the shape it takes -- blog post, ebook, tip sheet, video, podcast, infographic, visualization, graph, cartoon -- you get the picture. There are some concepts that are best communicated in some of these forms, while the other content types should really be left for other subject matters. If you've selected a content format type that aligns really well with your subject matter -- like a video and accompanying blog post to explain how to set up your Facebook Timeline -- the content will be easier for your audience to consume. And the easier it is to consume, the more they'll get from it!

Don't Underestimate the Value of Pure Entertainment

This is all a lot of work. Can't we just have a little fun once in a while?
Yeah, you totally can. I think there's a lot of value in publishing content that is just there to entertain ... once in a while. You might learn a little bit along the way, too, but it's alright to intersperse your educational content with a little fun.
It's good to give your readers' brains a breather once in a while with content that's a little bit lighter. Plus, it helps you build your brand, be more likable, and strengthen the emotional ties your reader has with your content.

Tuesday, November 13, 2012

How to Craft the Right Questions for Your Next Marketing Survey


 
family feudintroductory3
This is an excerpt from our new ebook, The Ultimate Guide to Using Surveys in Your Marketing, created in collaboration with SurveyMonkey. To learn all about launching successful marketing surveys, download your free copy today.
As they say on Family Feud, "Survey says ..." Well, when it comes to leveraging surveys in marketing, they can say quite a lot of helpful things.
Surveys are strong feedback mechanisms that can help marketers draw valuable insights from their communities -- which can then be used to achieve better marketing results. But when building online surveys, it's important for marketers to understand that the way you structure and pose your survey questions is critical to the overall survey's success.
The formatting, design, clarity, and wording of your questions can have a huge impact on both the response rate and the accuracy of your survey results, so getting them right is key to a successful marketing survey. Here are some general best practices and recommendations every marketer should follow when it comes to building effective marketing surveys.

1) Make it Flow

Make sure your survey questions flow in a logical order. Begin with a brief introduction that motivates survey respondents to complete the survey. Start with questions that are broad, and then continue with those narrower in scope. For instance, if we were to evaluate how useful this blog post is to our audience in comparison to other blog posts, we might start with a question like, "How often do you read MY blog?" Then we'd get into more nitty-gritty, specific questions.
Collect demographic data and ask any sensitive questions at the end of your survey, unless you are using that information to filter survey participants. Also, if you are asking for contact information, request that information last.

2) Keep it Short & Simple

keep your surveys simpleKeep your questions simple, straightforward, and concise. This will make it easier for your survey respondents to understand exactly what you're asking. It will also make it much easier for you to accurately analyze your data.
Keep it simple in terms of survey length is important, too. The folks over at SurveyMonkey have found that the more questions a survey has, the lower its completion rate. For each extra 35 questions, the completion rate goes down by a whole percentage point. So, don’t ask too many questions!

3) Avoid Double-Barreled Questions

Did you enjoy our ebook about surveys that you found on our website? This is an example of a double-barreled question. It has two parts to it: 1) Did you enjoy our ebook? and 2) Did you find the ebook on our website? This means that a respondent could answer positively to one part and negatively to the other. It's also wicked confusing.
Such double-barreled questions don’t belong in surveys. Instead, go with closed-ended or open-ended survey questions. Closed-ended questions prompt specific choices (e.g., yes or no). These types of questions are great for collating and analytical purposes, which is why multiple choice questions are often a great choice for marketing surveys. Open-ended questions are effective at providing qualitative information and insights. These should be use when you want survey respondents to describe something in their own, unbiased words.

4) Randomize the Order of Questions

But you just told me earlier to "make it flow!" Stay with us here. While a general, logical, overall flow is important, the order that specific questions appear in your survey can directly impact the responses you gather. Priming is the reason behind this dynamic: respondents are primed to think about one issue while answering the subsequent question.
randomize questionsAnother reason the order in which you pose survey questions matters is that survey takers have a tendency to want to appear consistent in their responses. For instance, if you ask a person to put together a controversial event announcement, then ask how much they enjoy event marketing, they may be inclined to rate their interest lower if they struggled to write it.
Response options from previous questions can also impact people's reaction to later questions. For instance, if you ask respondents which of the following marketing channels (email, blog, or social media) they find most effective, and then ask them to rank the success rate of all their marketing channels, you may inadvertently focus their attention on just those suggested options from the previous question.
How can you avoid these types of question order-related effects in your own surveys? One option is to randomize your questions so respondents don't all answer your survey questions in the same order.

5) Be Specific

A question like, “How happy are you with the quality of information on our blog?” might seems pretty standard at first glance. But what exactly does happy mean? What about quality? In this context, it would be more helpful to break up the question so you can be as specific as possible, as in:
  • “How helpful are our blog posts?”
  • “How compelling is the information we share on our blog?”
In this revision, helpful and compelling are two distinct ideas that will help you to better focus on actionable next steps.

6) Incorporate Scale Points

Another great way to improve the accuracy of survey respondents' answers is to incorporate scale points. For example, let’s say we asked our readers to rate how helpful this blog post is. It may be the most helpful (or the least helpful blog post) you’ve ever read, but chances are there are readers who fall somewhere in between -- extremely helpful, very helpful, somewhat helpful, slightly helpful, not at all helpful.
If you decide to use rating scales (e.g. from one to five), keep the numbering consistent throughout the survey. Use the same number of points on your scale, and make sure meanings of high and low stay consistent throughout.
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Fully labeled scales are an added measure of stability that will help your respondents focus and thus help you make better decisions based on the feedback provided. Also, if you decide to use numbers as your scale points (e.g. "rank this blog post on a scale from one to five"), you need to be clear and descriptive about what one and five each represent.

7) Consider Offering Rewards

Screen Shot 2012 10 29 at 7.57.12 PMA large number of survey researchers try to boost response rates by offering some sort of reward for completing a survey.
Academic research suggests that offering prizes can initially increase completion rates. There's a downside to this, however. Once you reward people for a task, they expect to be rewarded every time and often won’t complete the same task in the future without a reward.
In this context, rewards can be effective for one-time surveys but less beneficial if you plan to interview the same people in the future.
Lastly, some psychology literature shows that incentives, especially cash, can reduce people’s intrinsic motivation to do things, resulting in more careless responses, which can lead to poorer quality data.

8) Test Your Survey

Once you've created your questions and planned your survey, take that final step to ensure that everything is working as designed. Be sure to test your survey with a few members of your target audience and/or co–workers to find glitches and unexpected question interpretations.

Sunday, November 11, 2012

A Very Simple Explanation of Inbound Marketing [INFOGRAPHIC]


 
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As extreme inbound marketing advocates, we love when we see businesses drink the inbound marketing Kool-Aid, eat the inbound marketing dog food, sip the inbound marketing champagne, or just, you know -- adopt the inbound marketing methodology.
So if you're just catching on to the concept of inbound marketing and are looking for a super simple explanation of how it compares to a more traditional marketing strategy -- and how a really effective inbound marketing strategy works -- take a few minutes to check out The Whole Brain Group's rundown.

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Friday, November 9, 2012

The Surprising State of Online Advertising


 
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Online advertising.
What do you think of it? Annoying? Effective? Come a long way? Waste of money? Don't even notice it?
And when you're answering, are you answering as a marketer, or as a consumer? Or (gasp) both? Some of us do fall into both buckets, after all.
Adobe set out to answer some of these very questions in their recent report, The State of Online Advertising. In their research, Adobe partnered with Edelmen Berland to survey 1,250 adults over age 18 -- 1,000 were part of the general population, and 250 were marketing decision makers. They asked the survey respondents questions about advertising, and sometimes even marketing, trying to get a gauge on things like channel effectiveness, preferences, and just gut feelings. Hey, make fun of those warm and fuzzy feelings all you want, but putting some numbers behind them is a mighty task worth attempting!
Take a look at some of the most fascinating highlights from their study on online advertising; and I encourage you to take notice of how the discrepancies between consumers' and marketers' opinions play out, too. It's always good and sobering to take off your marketer hat and remember how your target audience actually perceives the work you do.

The State of Online Advertising, According to Adobe

1) In general, how do consumers "feel" about online advertising?

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When you compare marketers' opinions of online advertising to consumers', it seems they're in a slight state of denial, eh? The opinions with a negative sentiment do follow the same general trend, though -- probably a good reminder that marketers often have a higher tolerance for online advertising because we're "in the biz." So remember, what mildly annoys us might make consumers outright cringe.

2) So, what's a better alternative to online advertising? You might never guess it, but ...

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TV ads?! This is based on consumers' and marketers' opinions, of course. Data may suggest otherwise for your industry. For HubSpot, for instance, online advertising is a much more efficient advertising expenditure than television ads. As the infomercials say, "your results may vary."

3) Actually, traditional media is overwhelmingly the preferred place to view advertising.

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This data should be considered alongside the fact that only 31% of consumers reported enjoying reading and viewing advertisements. So this chart is really more along the lines of "where most people find viewing ads the least disagreeable." That being said, it makes sense that consumers would prefer to view advertisements -- a more traditional means of getting a brand's message across -- on traditional channels. You know, the places they're used to seeing them.

4) But consumers' preferences for "traditional" channels aren't limited to advertising. They seem to prefer more traditional channels for marketing and advertising.

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Well, sort of. In my opinion, it's a tad misleading to group marketing and advertising in with one another for some of these channels -- social media makes sense, for instance, because it's very clear how one can market and/or advertise on social channels; there's organic updates, and paid updates. Boom. Cut and dry.
But newspapers as a marketing channel? That's a little more gray -- unless you receive coverage in a printed story, isn't the only other alternative just ... plain advertisements?
I am excited to see the preference for things like consumer forums and friends, family, and coworkers, which are considered "traditional media" in this study. Word-of-mouth marketing is a powerful tool, one that social media and organic search marketers have a natural tendency to reap benefits from. Keep on keepin' on, guys and gals!

5) In fact, user-generated content is a pretty hot commodity.

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This is one where marketers are on par with the trend, and I couldn't be more excited about it. (Although, marketers, that huge comparative differential we're citing in the value of "marketer created ads" is a little concerning.) I'm glad to see marketers recognizing the incredible power of user-generated content. It's something we all inherently know; a third-party endorsement means more than someone just saying they're awesome. How non-partisan is that, right? But user-generated marketing also helps with those oft-suffered content shortages. If you have a network of leads, customers, and partners eager to create content for you, you're probably tickled pink!

6) So it makes sense that consumers and marketers are into social media as a marketing and/or advertising channel, too.

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If marketers and consumers alike are hot on user-generated content, it's only natural we're fostering presences on social media sites, and consumers are liking them. Although I must be honest, I find the numbers in the "no" column a little low considering the billions of people on Facebook today. However, despite the use of the terminology "Like" in this survey question, they also kept the specific social network ambiguous, never mentioning Facebook by name.
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And for a little entertainment -- many people, unsurprisingly, still like a little social media flaming. This is not surprise; we've all known for some time that the anonymity of the internet helps people say some things they typically wouldn't say face-to-face.

7) So, does that social sentiment translate into any other actions?

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While social reach is fantastic, we all know that reach doesn't put food on the table. So while the action of 'Liking' a brand on social media results in no action for 35% of respondents, many more still proceeded to check out the product their friend liked, or visit the brand's website or social media page. That's pretty awesome! And while only 2% of people purchased the product, we all know that marketing takes a funnel (or funnel-like) shape. A social media interaction is just one step in the process or becoming a life-long customer!

8) Ultimately, it's more about value than channel. Marketers and advertisers that can tell a story will be the most successful.

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But you already knew that. Can you tell a story? Does your marketing resonate with your audience? Are you using the right content format? Are you providing value?
The cool thing about marketing these days is, the cream of the crop tends to rise to the top. Now, that's not to say those with more resources don't have an easier time of it; and of course those with less time, money, employees, what have you, will have to put in some more elbow grease to get noticed. But super powers like Google (Panda updates) and Facebook (EdgeRank algorithm) are continuing to make changes that help excellent content creators -- the ones that do a lot of the things at the beginning of that graph up there -- get more visibility. However you feel about online advertising, it's certainly heartening to know that quality content is the muscle behind it all.

Thursday, November 1, 2012

8 Reasons Even YOU Can Be a Kick-Butt Business Blogger


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Without a doubt, the most common refrain I hear from businesses trying to adopt an inbound approach to their marketing is that they just can't blog.
"I don't know how. Blogging's for young people. I'm not a good writer. I wouldn't even know how to begin. It's too hard."
Wow. How self-defeating, right? Well the truth is, I know any one of you -- yes, even you -- can be an amazing business blogger. You have all the tools you need to do the job, you just have to recognize that you have them. That's why I want to point them out to you. But I'll warn you ... once you read this post, you're not going to have those excuses left. You'll actually have to (gasp!) blog!
Are you ready for that? Alright, let me explain why you -- and anyone else in your organization (seriously, the time for excuses is over) -- has the capacity to not only blog, but to also blog like a rock star.

1) You are a subject matter expert.

You didn't get where you are because of that pretty face of yours. You have your job because you know how to do your job. That means if your job is to provide customer support for an SEO software company, you have the subject matter expertise to write a blog post like, "3 Advanced Hacks for Finding New Keywords for Your SEO Strategy." Or if your job was to sell that SEO software, you'd have the knowledge to write a post like, "How to Use Search Trends to Identify New Potential Markets." Or, if your job was to market that SEO software, you'd have the knowledge to write a post like, "How Long-Tail Search Helps You Get Found Faster in Competitive Markets."
See what I mean? Whatever it is you do for a living, you are good at it -- better at it than a lot of other people out there. The world wants your expertise! Put it down on paper (or a computer, rather) so the rest of the world can benefit. You probably don't think it's that groundbreaking because the information is second nature to you, but if you have leads and customers asking you these questions day in and day out, there are hundreds -- if not thousands -- of people to whom your knowledge is groundbreaking. Do us a favor and blog it, won't you?

2) You're a good researcher.

Sometimes when you sit down to write a blog post -- even if it's about something you know a lot about -- a tangential question might pop up in your mind. One that you don't know the answer to. Some people see these questions as indicators they should stop blogging, because they must not be qualified enough to write on that topic. That couldn't be further from the truth.
It's also why Google was invented.
Okay, not exactly, but you know what? Most business bloggers can very rarely sit down to write a blog post without conducting some research along the way. I just scrolled back through the last five blog posts I wrote for this very blog, and guess what? I had to conduct research for each and every single one of them. In fact, there are some blog posts that I sit down to write specifically because they're a challenge, forcing me to talk to subject matter experts in other departments within my organization.
Just because you don't know the answer to everything doesn't mean you shouldn't be blogging -- it means you're like every other person in the world, and certainly every blogger on the internet. The difference between a good blogger and a bad blogger is, the good blogger recognizes an information deficiency, and researches the correct answer to fill in the knowledge gap. That's also what makes their content the go-to in their industry!

3) You don't actually have to write that much.

People often get extremely hung up on word count. Great blog content does not have to be long. In fact, it's usually better that it's brief -- people don't like to read, and are often just scanning your content, anyway. Give the people what they want! And, likely, what you want ... namely, to be doing anything other than writing a blog post.
Now, this isn't to say you can write 100-word blog posts. Your content still needs to be helpful, otherwise your readers (and Google's crawlers) will stop showing you any love. Aim to keep most of your blog content at a 500-600 word minimum so you have enough space to develop some helpful advice. Of course, there will be occasional exceptions to this rule. That's alright, as long as you keep up your reputation as a provider of valuable content, regardless of length.

4) Sometimes, you don't even have to write at all.

Well, you need to have SOME words. But blogs are home to all sorts of content other than the written word! For example, you might make your blog posts more design focused if that's your forte -- one of our in-house designers contributes his blog content to us in the form of content visualizations, for instance.
Similarly, we have a fantastic "video guy" that, instead of writing blog content, creates helpful marketing videos. Perhaps you'd rather shoot a short video for your blog content, and then simply transcribe it so you can get some of that nice SEO juice and cater to people who prefer text, too?
But wait, there's more. Let's say you're more of a math geek. Why not write content that focuses around the "mathy" (you might have figured out that I am not one of those math people by now) side of your business? For instance, our marketing operations folks use their super powers with numbers to create blog content about how to perform marketing calculations -- you know, the kind of content that would take other people on the team twice as long to whip up. Take a look at Alison Savery's blog post about how to calculate and track a leads goal each month, for example.
This is all to say that blog content creation doesn't have to be all about writing, writing, writing. If you cringe at the thought of pounding out hundreds of words of blog content, remember that there are other forms of content with very minimal writing that you have the power to create -- and that your audience will love.

5) You probably already have a lot of the content.

Sales and marketing collateral is everywhere. Whether it's in various folders in your email, saved on your desktop, in printed brochures from that trade show you sponsored, in old whitepapers you haven't promoted in years, case studies you never quite put the final touches on -- for most businesses, the content's there. It's just up to you to either repurpose it, or if it's already looking pretty fly, to excerpt and re-promote that content on your blog.
Here's a perfect example of doing just that -- and I know you can do the same. Several years ago, a HubSpotter created a calculator in Excel that helped people figure out what their monthly traffic and leads goals should be. We promoted it once upon a time, but then it kind of just ... fell off our radar. Well, one day, for some reason, we uncovered it. And we decided to brush it off, give it a little makeover, and re-launch the offer. And of course, we promoted it on the blog, too! Now, we couldn't excerpt a section of the content like we would with an ebook, so what did we write about in the blog post? We wrote about how to use the Excel template! Take a look at a snippet from the post:

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It was a piece of cake to write -- you might notice it doesn't have a boat load of text, all you writing-averse out there -- and it provided helpful content. And it was all based off an Excel file from several years ago!

6) It doesn't have to be Shakespeare.

In fact, it's better if it's not. Many marketers get caught up in the idea of being a writer, but blogging doesn't have to be a creative exercise; it can simply be a documentation of information. Instead of trying to flower up your language, just focus on writing like you'd speak. You'll find that content is not only easier to write that way -- most people don't have much trouble talking, after all -- but it sounds more natural, too. That means your readers will enjoy reading it, because it isn't some high falutin' content that tries to sound all smart and fancy. It's just straight-forward, easy-to-get-through blog content that answers their questions ... and maybe converts them into a lead, while you're at it ;-)

7) There are proofreaders and editors in the world.

Remember, you're a subject matter expert -- that's the biggest value you bring to the role of business blogger. So if you're worried that you can't blog because you're not good at figuring out where in the sentence a comma goes, don't let that deter you; simply recruit a grammar-savvy friend or coworker to look over your content for you before it's published. A quick proof of a blog post takes no more than 10-15 minutes! You might also even download our handy Internet Marketing Written Style Guide for some helpful reference.
If you're less concerned with grammar and punctuation, and have more difficulty getting into "story-telling" mode, an editor might be for you. Again, you have the subject-matter expertise to write the blog post, you just might not have a knack for figuring out in what order your information should be presented. If your blog posts have a ton of juicy information, but they read a bit more like a brain dump, find a colleague -- or even a freelance editor -- to help you sort out your thoughts. You may also find that writing an outline before you start blogging helps you establish a good order. In fact, most HubSpot bloggers start with an outline before they begin writing (it's usually the big, bold subheadings you see in the published blog post) to figure out what points should be hit in the post, and in what order. Then when it comes to writing, they just fill in the blanks!

8) There are freelance writers in the world, too.

If you're really quite writing averse, your blog doesn't need to go hungry. There are plenty of skilled freelance writers in the world who make their living wordsmithing! I recommend a content marketplace called Zerys -- Often, the best approach has been to seek out a writer with familiarity in the subject matter you want to write about on your blog, and combining that with an edit from you. Not for grammar, punctuation, or editorial guidance, but for your (say it again now) subject matter expertise.
For instance, if we were to commission a blog post for our blog about how email spam traps work from a freelance writer, I'd select a writer with familiarity in email marketing, sending them a specific blog post working title, like "How Email Spam Traps Work: A Guide for Marketers." I'd also recommend a word count -- say 600-700 words -- and if I had any documentation that would be good to pull research from, I'd send that along, too. This all simply helps set the writer up for success, providing direction and context. Then when the blog post returned, I'd have one of the people at my company who knows the most about how email spam traps work review the content for accuracy, making any final tweaks or additions before publishing.
This kind of collaborative blogging approach typically yields the best content, anyway, and it's an approach that's appropriate for both small and enterprise level companies. There's no one that can know everything about, well, everything. Write about what you know, and when you don't know it, ask the person who does for their take on the subject. There should be a point-person, sure, or you'll suffer from the 'Too Many Cooks in the Kitchen' syndrome, but if you stop blogging in a silo, I think you'll find the whole endeavor is much more manageable, and your content is far more valuable, too.

Monday, October 29, 2012

19 Great Reasons You Should Include Visual Content in Your Marketing


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Pretty pictures are the best. But you know who likes them even more than your readers, leads, and customers?
Marketers.
Well they should, anyway, because marketers who are embracing visual content are seeing huge returns in terms of, well, more readers, leads, and customers. Oh, also revenue. Not a bad setup.
Whether you're already a champion of visual content and just want a little affirmation, or you're interested in dipping your toes into the burgeoning visual content space, these 19 statistics should help you make the case for doing just that.

19 Fascinating Statistics That Make the Case for Using Visual Content in Your Marketing

1) 90% of information transmitted to the brain is visual, and visuals are processed 60,000X faster in the brain than text. (Sources: 3M Corporation and Zabisco) Tweet This Stat!
2) 40% of people will respond better to visual information than plain text. (Source: Zabisco) Tweet This Stat!
3) 46.1% of people say a website's design is the number one criterion for discerning the credibility of the company. (Source: Stanford Persuasive Technology Lab) Tweet This Stat!
4) Publishers who use infographics grow in traffic an average of 12% more than those who don't. (Source: AnsonAlex) Tweet This Stat!
5) Posts with videos attract 3 times more inbound links than plain text posts. (Source: SEOmoz) Tweet This Stat!
6) Visual content drives engagement. In fact, just one month after the introduction of Facebook timeline for brands, visual content -- photos and videos -- saw a 65% increase in engagement. (Source: Simply Measured) Tweet This Stat!
7) On Facebook, photos perform best for likes, comments, and shares as compared to text, video, and links. (Source: Dan Zarrella) Tweet This Stat!
8) 37% of Pinterest account holders log in a few times every week; 28% said they log in a few times a month; 15% log in once daily; 10% log in numerous times a day. (Source: PriceGrabber) Tweet This Stat!
9) 98% of people surveyed with a Pinterest account said they also have a Facebook and/or Twitter account (Source: PriceGrabber) Tweet This Stat!
10) Pinterest generated more referral traffic for businesses than Google+, YouTube, and LinkedIn combined. (Source: Shareaholic) Tweet This Stat!
11) Pinterest drives sales directly from its website -- of people with Pinterest accounts, 21% have purchased an item after seeing it on Pinterest. (Source: PriceGrabber) Tweet This Stat!
12) 85% of the US internet audience watches videos online. The 25-34 age group watches the most online videos, and adult males spend 40% more time watching videos on the internet than females. (Sources: comScore and Nielsen) Tweet This Stat!
13) Over 60 hours of videos are uploaded each minute on YouTube.com. (Source: YouTube) Tweet This Stat!
14) 700 YouTube videos are shared on Twitter every minute. (Source: YouTube) Tweet This Stat!
15) Viewers spend 100% more time on pages with videos on them. (Source: MarketingSherpa) Tweet This Stat!
16) Mobile video viewing increased 35% from 2010 to 2011. (Source: Nielsen) Tweet This Stat!
17) 25 million smartphone users stream 4 hours of mobile video per month. 75% of smartphone users watch videos on their phones, 26% of whom use video at least once a day. (Sources: Ooyala and Ipsos) Tweet This Stat!
18) Mobile video subscription is expected to hit $16 billion in revenue by 2014, with over 500 million subscribers. (Source: Ooyala) Tweet This Stat!
19) Viewers are 85% more likely to purchase a product after watching a product video. (Source: Internet Retailer) Tweet This Stat!

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